> For the complete documentation index, see [llms.txt](https://guides.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.gallabox.com/how-to-verify-shopify-cod-orders-on-whatsapp-with-gallabox.md).

# How to Verify Shopify COD orders on WhatsApp with Gallabox?

**Tired of manually confirming COD orders?** Let's change that. Managing a flood of Cash on Delivery orders can be a real headache. But don't worry, we have got you covered! With Gallabox, you can say those manual confirmation headaches goodbye. Let’s dive into how you can set up this game-changing workflow.

This workflow is divided into two steps - First step is to create a workflow to address the COD Confirmation configuration and second step is to update the status in Shopify.

### **COD Confirmation Workflow**

Let's build a workflow in Shopify that automates the confirmation process. In just a few simple steps, you can create a system that handles order verification efficiently.

1. Go to **Integration** on your Gallabox dashboard. Click on the **Integrated Shopify Application** and go to **Workflow.**

{% hint style="info" %}
If you have not integrated your Shopify with Gallabox, click [here ](https://docs.gallabox.com/integration/e-commerce-platforms/shopify#shopify-integration)for the detailed steps. 
{% endhint %}

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252FUJUliChhHx3XCov4LoAy%252FIntegrated%2520Shopify%2520Application%2520in%2520Gallabox.gif%3Falt%3Dmedia%26token%3Df49a6c6c-a586-4dff-b5dc-fb992fd799c9&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=254b9ba5&#x26;sv=1" alt=""><figcaption></figcaption></figure>

2. Click on Workflows and click on the **Create Workflow.**

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252FEuq3LXt9LLwmt1BImis6%252FCustom%2520Order%2520Shopify.gif%3Falt%3Dmedia%26token%3Dead0377c-7515-4df5-8fd1-c95cf11da8e4&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=c0d30f29&#x26;sv=1" alt=""><figcaption></figcaption></figure>

3. You have to select ***Order Create*** in the Shopify Custom Event and for conditions, choose ***Financial Status*** as Comparator, ***Equal*** as Operator, and for the value ***Pending***.

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252FY62gwh5MZcM7CgN4ILMt%252FCustom%2520Create%2520Workflow.gif%3Falt%3Dmedia%26token%3D0a90c609-b7d9-4b95-a7a6-e72da755dd2b&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=dd86a67b&#x26;sv=1" alt=""><figcaption></figcaption></figure>

4. Select the **Order Confirmation** WhatsApp Template and map the variables defined.

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252F7mn8adzVFK7zuvqXP3Su%252FAdd%2520Template%2520-%2520COD%2520Confirmation.gif%3Falt%3Dmedia%26token%3D8d1e863f-88cd-4f38-87ab-208538082a65&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=48f9dfa0&#x26;sv=1" alt=""><figcaption></figcaption></figure>

5. For the action, you can update the Tag - *`COD Confirmation`* for the contact.

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252Fe4pdf9QWbNH8ifNSbSLi%252FUpdate%2520COD%2520Confirmation%2520Tags.gif%3Falt%3Dmedia%26token%3D143273d9-d2a9-4bad-808a-99b004d492ba&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7d002ff1&#x26;sv=1" alt=""><figcaption></figcaption></figure>

Congratulations!! You have created the workflow. Let's move onto the next step of automation.

### **Using Shopify Connector**

Now that you have created the COD confirmation workflow, it's time to sync that information back to Shopify. Keeping your Shopify orders up-to-date is crucial for efficient order management. Let's explore how to seamlessly push the confirmed or canceled status back to your Shopify store.

1. Go to **Bots** and create a Bot by the name of COD Confirmation. Under the Bot, Add a flow named **Confirm order**.

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252F1wh2KEWuqkNwW7KiQvbT%252FCOD%2520Confirmation%2520flow.gif%3Falt%3Dmedia%26token%3Dba4c5705-e298-4275-accf-c00b983c2b91&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=83a32ce9&#x26;sv=1" alt=""><figcaption></figcaption></figure>

2. Go to Connectors, choose Shopify. Choose ***Replace Order tag*** action. For the Order Id, choose the variable - ***Payload*** and under Tags, type ***Order Confirm***.

{% hint style="info" %}
Make sure to connect your Shopify Account before using the connector. Detailed guide [here](https://docs.gallabox.com/bots/bot-connectors/connect-shopify-and-whatsapp-to-collect-orders-using-chatbot#shopify-api-key-and-secret).
{% endhint %}

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252Fj5XbYl65iSe4an8iMUk8%252FShopify%2520Connector.gif%3Falt%3Dmedia%26token%3Dd3a6db53-b063-42d4-8674-7ef3e69a5c3e&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=b340d2cd&#x26;sv=1" alt=""><figcaption></figcaption></figure>

3. Click on Save. You can send a message to the customer after they confirm the COD order.

<figure><img src="https://docs.gallabox.com/~gitbook/image?url=https%3A%2F%2F3137140735-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FZcl3T6ePz95GpzjAeOLW%252Fuploads%252F7Na4MVtei3avgl89N9Rh%252FSend%2520Message%2520COD%2520Confirmation.gif%3Falt%3Dmedia%26token%3D9207633f-2ddf-43b7-bdcd-b306bf8987fc&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=b4bd84b2&#x26;sv=1" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
You can create a Cancel Order flow similarly to the Order Confirmation flow as shown above.
{% endhint %}

**You have done it!** From now on, when someone orders on COD from your business, a message will be shared with them asking to confirm the COD order. Once they click on either buttons (**Order Confirm** or **Order Cancel** button), the status will be sent back to **Shopify**.