# How to Boost Your Business with WhatsApp Interactive Messages

Dealing with an influx of customer inquiries when your business is growing can get chaotic. Responding quickly to customer questions and requests is essential for boosting sales. However, it’s tough to interact with every customer individually.

What should you do? Try using ***interactive WhatsApp messages***. They work for various businesses, can increase your sales, save you time, and provide an excellent customer experience.

But what exactly are they and how can they benefit your business? Let’s dive into the details.

### What are interactive WhatsApp Message Templates?

Interactive WhatsApp Message Templates are pre-made messages that help businesses talk to customers in a fun and engaging way. Unlike regular messages, these templates can have buttons that customers can click to respond quickly, ***buy something***, ***book an appointment***, or get more information right away. They help make customer interactions smoother and more efficient.

Now that you understand what interactive WhatsApp Message Templates are and how they can benefit your business, let's explore the different types of interactive messages available in Gallabox.

### Types of Interactive WhatsApp Messages in Gallabox <a href="#types-of-interactive-messages-for-service-conversations" id="types-of-interactive-messages-for-service-conversations"></a>

Gallabox offers several types of interactive WhatsApp messages to enhance customer communication. These include:

#### Multiple Buttons

Instant response buttons let customers choose from predefined options, ideal for FAQs or surveys. Make it easy for customers to act, like visiting a website or calling support, by using clear buttons. This simplifies the next step for them.

{% hint style="success" %}
Use the Reply buttons and CTA buttons in the WhatsApp Templates.&#x20;
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2FTK8IyD6wAXiZ12wveScM%2FMultiple%20buttons.png?alt=media&#x26;token=4043a040-d445-4cfc-b70a-edaa75a6e2d8" alt=""><figcaption></figcaption></figure>

#### Catalogue Template messages <a href="#id-3-single-product-messages" id="id-3-single-product-messages"></a>

Showcase all the products with detailed information.

{% hint style="success" %}
Choose Template Category to Product Marketing and select the Template format as Catalogue Message.
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2FjD68h1vaJk1bwQxL2ClV%2FCatalogue%20Message%20Template.png?alt=media&#x26;token=bd35abe3-50b9-4ac6-bd94-6101e34ed1e5" alt=""><figcaption></figcaption></figure>

#### Multi-product messages <a href="#id-4-multi-product-messages" id="id-4-multi-product-messages"></a>

Multi-product messages feature 30 products, offering a wide selection in a single message.

{% hint style="success" %}
Choose Template Category to Product Marketing and select the Template format as Multi - product Message.
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2FV6Nof3QDXrPsFSdYBMt0%2FMulti-product%20Message%20Templates.png?alt=media&#x26;token=b24e81d6-438a-470e-9186-6da05713e918" alt=""><figcaption></figcaption></figure>

#### Location request messages  <a href="#id-5-location-request-messages" id="id-5-location-request-messages"></a>

Location requests ask users to share their exact location for services like food delivery or other in-person needs with just a single click.&#x20;

{% hint style="success" %}
Choose any Template Category  and select the Header as Location. Fill in your address details.
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2F0pNomcC5woe5QzRbW1MC%2FRequest%20Location.png?alt=media&#x26;token=e70aab53-34d2-448d-b13d-0a648c65ae3f" alt=""><figcaption></figcaption></figure>

#### Flows messages <a href="#id-6-flows-messages" id="id-6-flows-messages"></a>

These messages help guide users through a set sequence of steps or questions making it easier to gather information, finish tasks, or handle complex processes.

{% hint style="success" %}
Choose any Template Category  and select the Flow from the buttons.&#x20;
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2FV1Xu92kBj6PRrDZ2zNke%2FWhatsApp%20Flows.png?alt=media&#x26;token=c33e30bb-4b24-4994-b16e-1c956a3677f5" alt=""><figcaption></figcaption></figure>

#### Limited - time offer templates

{% hint style="info" %}
Choose either Marketing Utility or Custom Utility Template Category and select the Coupon Code from the buttons.
{% endhint %}

<figure><img src="https://33771963-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPdT5fOiFJnHBqGdwIkkL%2Fuploads%2FB08g2YaTfw0vTOcnZspJ%2FLimited%20Time%20offer%20Templates.png?alt=media&#x26;token=f5211ed7-f5c8-4ea2-a77f-7210c6db6556" alt=""><figcaption></figcaption></figure>

The above listed interactive template types enhance user interaction and smoothen communication. With a clear understanding of the various types of interactive message templates, let us see the process of creating these templates on Gallabox.

### How to Create Interactive WhatsApp Message Templates on Gallabox?

Follow the below steps to create interactive WhatsApp Message Templates in Gallabox:&#x20;

1. Go to settings from the left navigation. Select WhatsApp Templates from the dropdown.&#x20;
2. Click on 'Create New Template'. Provide a Name, category, and language for the Message Template.&#x20;
3. Customize the WhatsApp Template with Headers, emojis in the Body, adding variables to personalize the Message Template for every customer, add engaging footer, buttons with quick replies, or button with CTAs.&#x20;
4. Review it and submit for Approval. Wait till the WhatsApp Message Template is approved.&#x20;
5. Once the template is approved, wait for 15 mins before sharing this Message Template with your customers.&#x20;

{% hint style="info" %}
A [comprehensive guide](https://docs.gallabox.com/basic-modules/whatsapp-templates) on how to create WhatsApp templates.
{% endhint %}

By following the above steps, you can easily create engaging and personalized WhatsApp Interactive Message Templates that will enhance your customer communication experience. Moving forward let us see why to use these interactive WhatsApp Messages.

### Why Use Interactive WhatsApp Messages? <a href="#why-use-whatsapp-interactive-messages" id="why-use-whatsapp-interactive-messages"></a>

Interactive WhatsApp Message Templates, available through the WhatsApp API, offer numerous benefits for businesses:

* Interactive elements like buttons and quick replies increase user interaction and engagement.
* Personalized and dynamic messages using variables make communication more relevant and customer-friendly.
* CTAs and engaging content can lead to better conversion rates and customer retention.
* Easily capture customer preferences and insights through interactive Forms.

Gallabox helps you serve customers better using interactive messages on WhatsApp. It makes managing your daily messages simple, especially with quick replies.


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